LONDON–(BUSINESS WIRE)–Regardless of rising exterior threats to wealth managers’ companies, together with losses from intergenerational wealth transfers, almost 4 in 5 wealth managers (78%) in Europe and Asia don’t plan important adjustments to their conventional enterprise fashions, in keeping with a brand new report from Accenture (NYSE: ACN) and Orbium, a part of Accenture Wealth Administration.
Particularly, whereas many wealth administration executives perceive that efficiently addressing trade challenges would require new enterprise fashions, the report discovered that they’re hesitant to maneuver ahead with daring methods for enterprise mannequin transformation that capitalize on rising applied sciences.
The report, “Survive and Thrive to 2025: Insights from the Wealth Management C-Suite,” relies on a survey of 51 C–suite executives at main personal banking and wealth administration corporations in Europe and Asia.
Wealth managers surveyed anticipate to lose, on common, almost one-third (32%) of their very own wealth property below administration by way of intergenerational wealth transfers, which Accenture predicts can be US$40 trillion of investable property over the following 30 years.
The report notes that to deal with this problem, massive wealth managers might want to serve a number of generations of traders who’re in search of tailor-made, digital companies that align with their social and private values, together with affect investing and environmental, social and company governance (generally known as “ESG”). To do that successfully, corporations should handle their rigid enterprise fashions and expertise and capabilities gaps in order that they will higher interact in multi-firm ecosystems, platforms and partnerships.
“Wealth managers should be sure that their advisory fashions are ‘match for future,’ because the one-size-fits-all strategy to consumer servicing not works,” stated Ian Woodhouse, head of Technique and Change at Orbium, a part of Accenture Wealth Administration. “A youthful technology of socially lively purchasers is demanding new merchandise and methods to be served, together with well timed, multichannel interactions. This stage of consumer engagement would require important investments in expertise round information and analytics in order that wealth managers can restructure their enterprise fashions to allow advisors to ship personalised recommendation at scale.”
The report means that key development areas for wealth managers may embrace non-bankable property — e.g., personal property akin to direct fairness, residential and business actual property, household companies, artwork and fervour property — in addition to non-investable property like life insurance coverage and pensions. These asset sorts characterize development alternatives of US$78 trillion and US$64 trillion, respectively.
Simply 17% of wealth managers surveyed anticipate that the standard strategy to consumer segmentation — akin to by age, area and investable property — will nonetheless play an vital function 5 years from now. On the identical time, the market will possible evolve towards a “section of 1” to replicate the individuality of purchasers’ needs and desires. Barely greater than half (53%) of respondents imagine that personalization can be pushed by conventional funding wants and evolving consumer selections. Succeeding on this atmosphere would require wealth administration corporations to take care of or scale back servicing and working prices.
“If wealth managers wish to survive and thrive past these unprecedented instances, they need to concentrate on differentiation and innovation whereas sustaining their core mission of safeguarding purchasers’ property,” stated Michael Spellacy, a senior managing director at Accenture and international capital markets trade lead. “Their resiliency is for certain to be examined, so they need to overcome organizational inertia to reinvent the consumer expertise and merchandise for future generations. The leaders will make personalized digital interactions extra private, with wealth advisors supported by synthetic intelligence, automation and analytics to make higher, sooner choices for purchasers.”
Wealth managers perceive that they need to make investments extra in attracting and retaining the best expertise to raised serve purchasers and supply new merchandise, with a majority of respondents citing expertise as a top-three funding precedence over the following 5 years. Whether or not corporations have the suitable cultures to take action is unsure, as two in 5 respondents (40%) stated that they’ve issue adopting a powerful tradition for change and embracing new methods of working.
Whereas the survey was carried out simply earlier than the COVID-19 pandemic disrupted international markets and economies, wealth managers in Europe and Asia have been already pessimistic about the way forward for monetary markets, with 70% anticipating the financial outlook to deteriorate and 55% anticipating volatility to extend over the near-term.
The complete report could be accessed right here: https://orbium.com/c-level-survey/
Methodology
The Accenture-Orbium Wealth Administration C-Degree Survey offers a view of the present and future evolution of the wealth administration trade in Europe and Asia. The survey was carried out by way of each on-line questionnaires and qualitative interviews. The questionnaire was carried out between September and December 2019. Respondents have been 51 C-level executives from main personal banking and wealth administration corporations that collectively handle personal wealth property of greater than US$5.6 trillion.
About Accenture
Accenture is a number one international skilled companies firm, offering a broad vary of companies in technique and consulting, interactive, expertise and operations, with digital capabilities throughout all of those companies. We mix unmatched expertise and specialised capabilities throughout greater than 40 industries — powered by the world’s largest community of Superior Know-how and Clever Operations facilities. With 509,000 individuals serving purchasers in additional than 120 nations, Accenture brings steady innovation to assist purchasers enhance their efficiency and create lasting worth throughout their enterprises. Go to us at www.accenture.com.
